Return & Refund Policy

At Stellar Car Audio and Accessories, we want you to be completely satisfied with your car audio equipment and accessories. This Return & Refund Policy explains our process for returns, refunds, and exchanges.

 

Return Window

• You may return most items within 30 days of the delivery date for a refund or exchange.

• The 30-day period starts from the date the carrier delivers the item to you (as shown on tracking).

• Preordered or backordered items follow the same 30-day window once delivered.

 

Eligibility for Returns

To be eligible for a return:

• The item must be in original, unused, and uninstalled condition with all original packaging, accessories, manuals, and tags intact.

• You must provide proof of purchase (order number or receipt).

• The item must not show signs of installation, use, wear, or modification.

Non-Returnable Items (all sales final on these unless defective):

• Opened or used electronics (e.g., amplifiers, speakers once removed from sealed packaging)

• Clearance, closeout, or final-sale items (clearly marked at purchase)

• Personalized or special-order items

• Software, firmware updates, or digital downloads

• Items damaged due to improper installation or customer misuse

 

Defective or Damaged Items

• If your item arrives damaged, defective, or incorrect, contact us within 5 business days of delivery.

• We will arrange for a replacement or full refund (including original shipping costs) at no extra charge to you, provided the issue is verified.

• For manufacturer defects discovered later, the manufacturer's warranty applies (see our Warranties section in Terms & Conditions).

 

Return Process

1. Contact our customer service team at [insert email/phone] or through your account to request a Return Authorization (RA) number. Returns without an RA may be refused.

2. Ship the item back to us at the address provided with the RA. We recommend using a trackable shipping method and insuring the package.

3. Include the RA number, original packing slip (if available), and a brief note explaining the reason for return.

4. Return shipping costs are your responsibility unless the item is defective/damaged upon arrival.

We do not accept returns sent to our retail location without prior authorization.

 

Refunds

• Once we receive and inspect your return, we will notify you by email whether the return is approved.

• If approved, refunds are processed to your original payment method within 5–10 business days.

• Refunds typically appear on your statement within 5–10 additional business days, depending on your card issuer.

• Original shipping costs are generally non-refundable.

• Return shipping costs are not refunded (except for defective/damaged items).

• Sales tax will be refunded where applicable (we handle Illinois sales tax adjustments internally as required by state rules).

Partial refunds or restocking fees (up to 15–25%) may apply in some cases, such as:

• Returns missing original packaging or accessories

• Items returned in resaleable but not “new” condition

We reserve the right to deny a refund if the item does not meet our eligibility criteria.

 

Exchanges

• We happily offer exchanges for a different size, color, or model when available.

• You pay any price difference plus return shipping (if applicable). We may cover outbound shipping for the exchange item in certain cases.

 

Refunds for Preorders and Backorders

• Preorders and backorders follow this policy once shipped and delivered.

• You may cancel a preorder or backorder before it ships for a full refund (see our Preorder Policy and Backorder Policy for details).

 

Limitations and Disclaimers

• We are not responsible for return packages lost or damaged in transit. Please use insured, trackable shipping.

• Refunds do not include any consequential damages (e.g., installation labor, vehicle downtime, or shipping delays).

• We reserve the right to modify this policy at any time. Changes apply to future purchases.